Course Modules

Chapter 1: Managing and Performing

Chapter 1: Managing and Performing Chapter 1: Managing and Performing

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Introduction Introduction 1

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1.1 What Do Managers Do? 1.1 What Do Managers Do? 2

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1.2 The Roles Managers Play 1.2 The Roles Managers Play 3

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1.3 Major Characteristics of the Manager's Job 1.3 Major Characteristics of the Manager's Job 4

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Key Terms Key Terms 5

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Summary of Learning Outcomes Summary of Learning Outcomes 6

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Chapter Review Questions Chapter Review Questions 7

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Management Skills Application Exercises Management Skills Application Exercises 8

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Managerial Decision Exercises Managerial Decision Exercises 9

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Critical Thinking Case Critical Thinking Case 10

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Quiz

Q.1 Q.1 5 11

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Chapter 2: Managerial Decision-Making

Chapter 2: Managerial Decision-Making Chapter 2: Managerial Decision-Making

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Introduction Introduction 1

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2.1 Overview of Managerial Decision-Making 2.1 Overview of Managerial Decision-Making 2

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2.2 How the Brain Processes Information to Make Decisions: Reflective and Reactive Systems 2.2 How the Brain Processes Information to Make Decisions: Reflective and Reactive Systems 3

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2.3 Programmed and Nonprogrammed Decisions 2.3 Programmed and Nonprogrammed Decisions 4

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2.4 Barriers to Effective Decision-Making 2.4 Barriers to Effective Decision-Making 5

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2.5 Improving the Quality of Decision-Making 2.5 Improving the Quality of Decision-Making 6

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2.6 Group Decision-Making 2.6 Group Decision-Making 7

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Key Terms Key Terms 8

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Summary of Learning Outcomes Summary of Learning Outcomes 9

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Chapter Review Questions Chapter Review Questions 10

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Management Skills Application Exercises Management Skills Application Exercises 11

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Managerial Decision Exercises Managerial Decision Exercises 12

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Critical Thinking Case Critical Thinking Case 13

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Assignment

Brewing Sustainable Success Brewing Sustainable Success 10 14

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Chapter 3: The History of Management

Chapter 3: The History of Management Chapter 3: The History of Management

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Introduction Introduction 1

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3.1 The Early Origins of Management 3.1 The Early Origins of Management 2

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3.2 The Italian Renaissance 3.2 The Italian Renaissance 3

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3.3 The Industrial Revolution 3.3 The Industrial Revolution 4

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3.4 Taylor-Made Management 3.4 Taylor-Made Management 5

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3.5 Administrative and Bureaucratic Management 3.5 Administrative and Bureaucratic Management 6

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3.6 Human Relations Movement 3.6 Human Relations Movement 7

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3.7 Contingency and System Management 3.7 Contingency and System Management 8

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Key Terms Key Terms 9

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Summary of Learning Outcomes Summary of Learning Outcomes 10

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Chapter Review Questions Chapter Review Questions 11

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Managerial Decision Exercises Managerial Decision Exercises 12

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Chapter 4: External and Internal Organizational Environments and Corporate Culture

Chapter 4: External and Internal Organizational Environments and Corporate Culture Chapter 4: External and Internal Organizational Environments and Corporate Culture

External Url

Introduction Introduction 1

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4.1 The Organization's External Environment 4.1 The Organization's External Environment 2

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4.2 External Environments and Industries 4.2 External Environments and Industries 3

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4.3 Organizational Designs and Structures 4.3 Organizational Designs and Structures 4

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4.4 The Internal Organization and External Environments 4.4 The Internal Organization and External Environments 5

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4.5 Corporate Cultures 4.5 Corporate Cultures 6

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4.6 Organizing for Change in the 21st Century 4.6 Organizing for Change in the 21st Century 7

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Key Terms Key Terms 8

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Summary of Learning Outcomes Summary of Learning Outcomes 9

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Chapter Review Questions Chapter Review Questions 10

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Management Skills Application Exercises Management Skills Application Exercises 11

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Managerial Decision Exercises Managerial Decision Exercises 12

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Critical Thinking Case Critical Thinking Case 13

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Chapter 5: Ethics, Corporate Responsibility, and Sustainability

Chapter 5: Ethics, Corporate Responsibility, and Sustainability Chapter 5: Ethics, Corporate Responsibility, and Sustainability

External Url

Introduction Introduction 1

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5.1 Ethics and Business Ethics Defined 5.1 Ethics and Business Ethics Defined 2

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5.2 Dimensions of Ethics: The Individual Level 5.2 Dimensions of Ethics: The Individual Level 3

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5.3 Ethical Principles and Responsible Decision-Making 5.3 Ethical Principles and Responsible Decision-Making 4

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5.4 Leadership: Ethics at the Organizational Level 5.4 Leadership: Ethics at the Organizational Level 5

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5.5 Ethics, Corporate Culture, and Compliance 5.5 Ethics, Corporate Culture, and Compliance 6

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5.6 Corporate Social Responsibility (CSR) 5.6 Corporate Social Responsibility (CSR) 7

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5.7 Ethics around the Globe 5.7 Ethics around the Globe 8

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5.8 Emerging Trends in Ethics, CSR, and Compliance 5.8 Emerging Trends in Ethics, CSR, and Compliance 9

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Key Terms Key Terms 10

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Summary of Learning Outcomes Summary of Learning Outcomes 11

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Chapter Review Questions Chapter Review Questions 12

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Management Skills Application Exercises Management Skills Application Exercises 13

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Managerial Decision Exercises Managerial Decision Exercises 14

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Critical Thinking Case Critical Thinking Case 15

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Moment of Truth - Business Ethics and Better Decision Making Moment of Truth - Business Ethics and Better Decision Making 16

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Legal vs Ethic (with examples) Legal vs Ethic (with examples) 17

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Ethical dilemma: The burger murders - George Siedel and Christine Ladwig Ethical dilemma: The burger murders - George Siedel and Christine Ladwig 18

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Page

Mindtools leadership style Mindtools leadership style 19

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Chapter 6: International Management

Chapter 6: International Management Chapter 6: International Management

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Introduction Introduction 1

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6.1 Importance of International Management 6.1 Importance of International Management 2

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6.2 Hofstede's Cultural Framework 6.2 Hofstede's Cultural Framework 3

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6.3 The GLOBE Framework 6.3 The GLOBE Framework 4

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6.4 Cultural Stereotyping and Social Institutions 6.4 Cultural Stereotyping and Social Institutions 5

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6.5 Cross-Cultural Assignments 6.5 Cross-Cultural Assignments 6

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6.6 Strategies for Expanding Globally 6.6 Strategies for Expanding Globally 7

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6.7 The Necessity of Global Markets 6.7 The Necessity of Global Markets 8

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Key Terms Key Terms 9

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Summary of Learning Outcomes Summary of Learning Outcomes 10

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Chapter Review Questions Chapter Review Questions 11

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Management Skills Application Exercises Management Skills Application Exercises 12

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Managerial Decision Exercises Managerial Decision Exercises 13

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Critical Thinking Case Critical Thinking Case 14

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Assignment

SWOT Analysis SWOT Analysis 20 15

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Assignment

Snowman Snowman 10 16

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Chapter 7: Entrepreneurship

Chapter 7: Entrepreneurship Chapter 7: Entrepreneurship

External Url

Introduction Introduction 1

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7.1 Entrepreneurship 7.1 Entrepreneurship 2

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7.2 Characteristics of Successful Entrepreneurs 7.2 Characteristics of Successful Entrepreneurs 3

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7.3 Small Business 7.3 Small Business 4

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7.4 Start Your Own Business 7.4 Start Your Own Business 5

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7.5 Managing a Small Business 7.5 Managing a Small Business 6

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7.6 The Large Impact of Small Business 7.6 The Large Impact of Small Business 7

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7.7 The Small Business Administration 7.7 The Small Business Administration 8

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7.8 Trends in Entrepreneurship and Small-Business Ownership 7.8 Trends in Entrepreneurship and Small-Business Ownership 9

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Key Terms Key Terms 10

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Summary of Learning Outcomes Summary of Learning Outcomes 11

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Chapter Review Questions Chapter Review Questions 12

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Management Skills Application Exercises Management Skills Application Exercises 13

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Managerial Decision Exercises Managerial Decision Exercises 14

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Critical Thinking Case Critical Thinking Case 15

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Tina Seelig: Classroom Experiments in Entrepreneurship Tina Seelig: Classroom Experiments in Entrepreneurship 16

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Chapter 8: Strategic Analysis: Understanding a Firm’s Competitive Environment

Chapter 8: Strategic Analysis: Understanding a Firm’s Competitive Environment Chapter 8: Strategic Analysis: Understanding a Firm’s Competitive Environment

External Url

Introduction Introduction 1

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8.1 Gaining Advantages by Understanding the Competitive Environment 8.1 Gaining Advantages by Understanding the Competitive Environment 2

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8.2 Using SWOT for Strategic Analysis 8.2 Using SWOT for Strategic Analysis 3

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8.3 A Firm's External Macro Environment: PESTEL 8.3 A Firm's External Macro Environment: PESTEL 4

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8.4 A Firm's Micro Environment: Porter's Five Forces 8.4 A Firm's Micro Environment: Porter's Five Forces 5

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8.5 The Internal Environment 8.5 The Internal Environment 6

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8.6 Competition, Strategy, and Competitive Advantage 8.6 Competition, Strategy, and Competitive Advantage 7

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8.7 Strategic Positioning 8.7 Strategic Positioning 8

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Key Terms Key Terms 9

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Summary of Learning Outcomes Summary of Learning Outcomes 10

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Chapter Review Questions Chapter Review Questions 11

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Management Skills Application Exercises Management Skills Application Exercises 12

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Managerial Decision Exercises Managerial Decision Exercises 13

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Critical Thinking Case Critical Thinking Case 14

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Chapter 9: The Strategic Management Process: Achieving and Sustaining Competitive Advantage

Chapter 9: The Strategic Management Process: Achieving and Sustaining Competitive Advantage Chapter 9: The Strategic Management Process: Achieving and Sustaining Competitive Advantage

External Url

Introduction Introduction 1

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9.1 Strategic Management 9.1 Strategic Management 2

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9.2 Firm Vision and Mission 9.2 Firm Vision and Mission 3

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9.3 The Role of Strategic Analysis in Formulating a Strategy 9.3 The Role of Strategic Analysis in Formulating a Strategy 4

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9.4 Strategic Objectives and Levels of Strategy 9.4 Strategic Objectives and Levels of Strategy 5

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9.5 Planning Firm Actions to Implement Strategies 9.5 Planning Firm Actions to Implement Strategies 6

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9.6 Measuring and Evaluating Strategic Performance 9.6 Measuring and Evaluating Strategic Performance 7

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Key Terms Key Terms 8

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Summary of Learning Outcomes Summary of Learning Outcomes 9

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Chapter Review Questions Chapter Review Questions 10

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Management Skills Application Exercises Management Skills Application Exercises 11

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Managerial Decision Exercises Managerial Decision Exercises 12

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Critical Thinking Case Critical Thinking Case 13

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Chapter 10: Organizational Structure and Change

Chapter 10: Organizational Structure and Change Chapter 10: Organizational Structure and Change

External Url

Introduction Introduction 1

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10.1 Organizational Structures and Design 10.1 Organizational Structures and Design 2

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10.2 Organizational Change 10.2 Organizational Change 3

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10.3 Managing Change 10.3 Managing Change 4

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Key Terms Key Terms 5

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Summary of Learning Outcomes Summary of Learning Outcomes 6

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Chapter Review Questions Chapter Review Questions 7

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Management Skills Application Exercises Management Skills Application Exercises 8

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Managerial Decision Exercises Managerial Decision Exercises 9

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Critical Thinking Case Critical Thinking Case 10

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What is Change Management? Change Management process. What is Change Management? Change Management process. 11

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What is Organizational Change? What is Organizational Change? 12

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5 Steps in the Change Management Process 5 Steps in the Change Management Process 13

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Assignment

Activity Activity 10 15

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Chapter 11: Human Resource Management

Chapter 11: Human Resource Management Chapter 11: Human Resource Management

External Url

Introduction Introduction 1

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11.1 An Introduction to Human Resource Management 11.1 An Introduction to Human Resource Management 2

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11.2 Human Resource Management and Compliance 11.2 Human Resource Management and Compliance 3

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11.3 Performance Management 11.3 Performance Management 4

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11.4 Influencing Employee Performance and Motivation 11.4 Influencing Employee Performance and Motivation 5

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11.5 Building an Organization for the Future 11.5 Building an Organization for the Future 6

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11.6 Talent Development and Succession Planning 11.6 Talent Development and Succession Planning 7

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Key Terms Key Terms 8

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Summary of Learning Outcomes Summary of Learning Outcomes 9

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Chapter Review Questions Chapter Review Questions 10

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Management Skills Application Exercises Management Skills Application Exercises 11

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Managerial Decision Exercises Managerial Decision Exercises 12

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Critical Thinking Case Critical Thinking Case 13

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Take a Seat in the Harvard MBA Case Classroom Take a Seat in the Harvard MBA Case Classroom 14

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How to Negotiate Your Job Offer How to Negotiate Your Job Offer 15

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Chapter 12: Diversity in Organizations

Chapter 12: Diversity in Organizations Chapter 12: Diversity in Organizations

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Introduction Introduction 1

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12.1 An Introduction to Workplace Diversity 12.1 An Introduction to Workplace Diversity 2

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12.2 Diversity and the Workforce 12.2 Diversity and the Workforce 3

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12.3 Diversity and Its Impact on Companies 12.3 Diversity and Its Impact on Companies 4

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12.4 Challenges of Diversity 12.4 Challenges of Diversity 5

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12.5 Key Diversity Theories 12.5 Key Diversity Theories 6

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12.6 Benefits and Challenges of Workplace Diversity 12.6 Benefits and Challenges of Workplace Diversity 7

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12.7 Recommendations for Managing Diversity 12.7 Recommendations for Managing Diversity 8

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Key Terms Key Terms 9

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Summary of Learning Outcomes Summary of Learning Outcomes 10

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Chapter Review Questions Chapter Review Questions 11

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Management Skills Application Exercises Management Skills Application Exercises 12

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Managerial Decision Exercises Managerial Decision Exercises 13

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Critical Thinking Case Critical Thinking Case 14

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Equality, Diversity & Inclusion Equality, Diversity & Inclusion 15

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Equity and Equality Equity and Equality 16

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Don't Take the Exit on People: A Diversity & Inclusion Approach | Justin Jones-Fosu | TEDxAsheville Don't Take the Exit on People: A Diversity & Inclusion Approach | Justin Jones-Fosu | TEDxAsheville 17

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Assignment

Uber Pays the Price Uber Pays the Price 20 18

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Page

Overall Videos Overall Videos 19

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Finals 2nd trimester Finals 2nd trimester 80 21

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Chapter 13: Leadership

Chapter 13: Leadership Chapter 13: Leadership

External Url

Introduction Introduction 1

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13.1 The Nature of Leadership 13.1 The Nature of Leadership 2

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13.2 The Leadership Process 13.2 The Leadership Process 3

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13.3 Types of Leaders and Leader Emergence 13.3 Types of Leaders and Leader Emergence 4

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13.4 The Trait Approach to Leadership 13.4 The Trait Approach to Leadership 5

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13.5 Behavioral Approaches to Leadership 13.5 Behavioral Approaches to Leadership 6

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13.6 Situational (Contingency) Approaches to Leadership 13.6 Situational (Contingency) Approaches to Leadership 7

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13.7 Substitutes for and Neutralizers of Leadership 13.7 Substitutes for and Neutralizers of Leadership 8

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13.8 Transformational, Visionary, and Charismatic Leadership 13.8 Transformational, Visionary, and Charismatic Leadership 9

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13.9 Leadership Needs in the 21st Century 13.9 Leadership Needs in the 21st Century 10

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Key Terms Key Terms 11

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Summary of Learning Outcomes Summary of Learning Outcomes 12

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Chapter Review Questions Chapter Review Questions 13

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Management Skills Application Exercises Management Skills Application Exercises 14

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Managerial Decision Exercises Managerial Decision Exercises 15

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Critical Thinking Case Critical Thinking Case 16

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Chapter 14: Work Motivation for Performance

Chapter 14: Work Motivation for Performance Chapter 14: Work Motivation for Performance

External Url

Introduction Introduction 1

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14.1 Motivation: Direction and Intensity 14.1 Motivation: Direction and Intensity 2

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14.2 Content Theories of Motivation 14.2 Content Theories of Motivation 3

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14.3 Process Theories of Motivation 14.3 Process Theories of Motivation 4

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14.4 Recent Research on Motivation Theories 14.4 Recent Research on Motivation Theories 5

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Key Terms Key Terms 6

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Summary of Learning Outcomes Summary of Learning Outcomes 7

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Chapter Review Questions Chapter Review Questions 8

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Management Skills Application Exercises Management Skills Application Exercises 9

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Managerial Decision Exercises Managerial Decision Exercises 10

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Critical Thinking Case Critical Thinking Case 11

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Chapter 15: Managing Teams

Chapter 15: Managing Teams Chapter 15: Managing Teams

External Url

Introduction Introduction 1

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15.1 Teamwork in the Workplace 15.1 Teamwork in the Workplace 2

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15.2 Team Development Over Time 15.2 Team Development Over Time 3

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15.3 Things to Consider When Managing Teams 15.3 Things to Consider When Managing Teams 4

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15.4 Opportunities and Challenges to Team Building 15.4 Opportunities and Challenges to Team Building 5

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15.5 Team Diversity 15.5 Team Diversity 6

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15.6 Multicultural Teams 15.6 Multicultural Teams 7

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Key Terms Key Terms 8

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Summary of Learning Outcomes Summary of Learning Outcomes 9

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Chapter Review Questions Chapter Review Questions 10

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Management Skills Application Exercises Management Skills Application Exercises 11

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Managerial Decision Exercises Managerial Decision Exercises 12

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Critical Thinking Case Critical Thinking Case 13

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Chapter 16: Managerial Communication

Chapter 16: Managerial Communication Chapter 16: Managerial Communication

External Url

Introduction Introduction 1

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16.1 The Process of Managerial Communication 16.1 The Process of Managerial Communication 2

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16.2 Types of Communications in Organizations 16.2 Types of Communications in Organizations 3

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16.3 Factors Affecting Communications and the Roles of Managers 16.3 Factors Affecting Communications and the Roles of Managers 4

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16.4 Managerial Communication and Corporate Reputation 16.4 Managerial Communication and Corporate Reputation 5

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16.5 The Major Channels of Management Communication Are Talking, Listening, Reading, and Writing 16.5 The Major Channels of Management Communication Are Talking, Listening, Reading, and Writing 6

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Key Terms Key Terms 7

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Summary of Learning Outcomes Summary of Learning Outcomes 8

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Chapter Review Questions Chapter Review Questions 9

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Management Skills Application Exercises Management Skills Application Exercises 10

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Managerial Decision Exercises Managerial Decision Exercises 11

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Critical Thinking Case Critical Thinking Case 12

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Chapter 17: Organizational Planning and Controlling

Chapter 17: Organizational Planning and Controlling Chapter 17: Organizational Planning and Controlling

External Url

Introduction Introduction 1

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17.1 Is Planning Important 17.1 Is Planning Important 2

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17.2 The Planning Process 17.2 The Planning Process 3

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17.3 Types of Plans 17.3 Types of Plans 4

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17.4 Goals or Outcome Statements 17.4 Goals or Outcome Statements 5

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17.5 Formal Organizational Planning in Practice 17.5 Formal Organizational Planning in Practice 6

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17.6 Employees' Responses to Planning 17.6 Employees' Responses to Planning 7

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17.7 Management by Objectives: A Planning and Control Technique 17.7 Management by Objectives: A Planning and Control Technique 8

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17.8 The Control- and Involvement-Oriented Approaches to Planning and Controlling 17.8 The Control- and Involvement-Oriented Approaches to Planning and Controlling 9

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Key Terms Key Terms 10

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Summary of Learning Outcomes Summary of Learning Outcomes 11

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Chapter Review Questions Chapter Review Questions 12

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Management Skills Application Exercises Management Skills Application Exercises 13

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Managerial Decision Exercises Managerial Decision Exercises 14

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Critical Thinking Case Critical Thinking Case 15

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Chapter 18: Management of Technology and Innovation

Chapter 18: Management of Technology and Innovation Chapter 18: Management of Technology and Innovation

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Introduction Introduction 1

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18.1 MTI—Its Importance Now and In the Future 18.1 MTI—Its Importance Now and In the Future 2

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18.2 Developing Technology and Innovation 18.2 Developing Technology and Innovation 3

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18.3 External Sources of Technology and Innovation 18.3 External Sources of Technology and Innovation 4

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18.4 Internal Sources of Technology and Innovation 18.4 Internal Sources of Technology and Innovation 5

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18.5 Management Entrepreneurship Skills for Technology and Innovation 18.5 Management Entrepreneurship Skills for Technology and Innovation 6

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18.6 Skills Needed for MTI 18.6 Skills Needed for MTI 7

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18.7 Managing Now for Future Technology and Innovation 18.7 Managing Now for Future Technology and Innovation 8

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Key Terms Key Terms 9

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Summary of Learning Outcomes Summary of Learning Outcomes 10

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Chapter Review Questions Chapter Review Questions 11

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Management Skills Application Exercises Management Skills Application Exercises 12

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Managerial Decision Exercises Managerial Decision Exercises 13

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Critical Thinking Case Critical Thinking Case 14

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Additional Resources

Additional Resources Additional Resources

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References References 1

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Index Index 2

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